iCRM
Platform
An intelligent CRM that turns leads into loyal customers — capture enquiries, automate follow-ups, and grow lifetime value with smart pipelines and built-in marketing.
Powerful Features
A complete loyalty and membership toolkit — points, wallets, vouchers, lucky draws, and birthday rewards in one platform.
Points Accumulation
Members earn points on every purchase. Configure earn rates per product, service, or tier.
Points Redemption
Redeem points for discounts, free items, or exclusive rewards at POS — with full rule control.
Referral Benefits
Customers refer friends and earn rewards. Track each referral chain automatically — both sides get bonuses.
Spin to Win
Branded lucky-draw wheels with weighted prizes — run promotions and daily-login rewards.
Membership Tiers
Multi-tier membership with automatic upgrades based on spend or points — each tier unlocks perks.
Birthday Offers
Auto-send personalised birthday vouchers on each member's special day — drive repeat visits.
iCRM in Their Pocket
A clean, intuitive mobile experience built for the way customers actually shop and engage with your brand — three screens, zero friction.
Add-on Features
Plug in extra capabilities as your business grows — every module integrates seamlessly with the core iCRM platform.
POS Integration
Sync members, points, and wallet balances with your POS in real time. Every checkout updates the customer profile instantly.
WhatsApp Blasting
Send targeted WhatsApp campaigns to segmented member lists — promotions, vouchers, and reminders delivered straight to the chat.
Order
Online ordering for members — browse, add to cart, pay, and earn points without ever leaving your branded app.
Menu
Digital menu module with multi-category pricing, photos, and member-only items — keep your offerings up to date everywhere at once.
Member Wallet
Prepaid wallet for each member — top up at POS or online, then spend as cash on any product or service.
Brands That Trust iCRM
From neighbourhood favourites to nationwide chains — iCRM powers loyalty programmes for the brands customers love.
Why Choose iCRM
Built for businesses that want to scale customer relationships without scaling chaos.
Data Security
Enterprise-grade encryption protects your customer data and business information.
Real-Time Sync
Every device, every team, every channel — all updated in real time.
Multi-Branch
Manage multiple offices and sales teams from a single dashboard with centralized reporting.
All-in-One Suite
CRM, marketing, sales, and support — one login, one source of truth, no more app-hopping.
Role-Based Access
Granular permissions so managers, reps, and support agents only see what they need to.
Mobile & Tablet Ready
Close deals on the road. Full mobile and tablet apps mean your team never misses a beat.